Read to see how Jenna Williams' exceptional patient care at Asante Three Rivers earned her a DAISY Award, reflecting the high caliber of nursing and the profound impact compassionate care can have on patients and their families.
Jenna Williams, a critical care nurse in Asante Three Rivers’ Intermediate Care Unit (IMCU), was nominated for a DAISY Award. Here is the story from a family member:
“Our father had one of his most serious medical episodes of the last 20 years, and it was an extremely frightening experience.
“My sister and I were in awe of how peaceful the facilities at the IMCU are. Upon arrival, a very friendly group of staff at the nurses’ station, including Sara, a welcoming charge nurse, and Autumn, a kind CNA.
“After Sara welcomed us in, Jenna came to brief us on our father’s status. Jenna put us at ease at once. She was kind, empathetic and generous with her update. We felt a strong sense of care and understanding. She is knowledgeable but able to explain medical terminology in layman’s terms. Jenna had an incredible sense of humor as our father’s cognition returned.
“What I found most remarkable was her sense of comradery for his care. It felt as though she was really on his team, without an ounce of judgment. As we recognized questions we had forgotten, she was always friendly and welcoming, no matter how small or repetitive the inquiry.
“I feel very lucky that Jenna was working the IMCU today and feel relieved that she was with him to bring him to a stable condition in the most critical hours of his recovery. If Jenna is an example of the caliber of nurses available at Asante Three Rivers, then all its patients are in extremely good care.”
Thank you, Jenna!
What is the DAISY Award?
The DAISY Foundation was established in 1999 in honor of Patrick Barnes, who died in Seattle of idiopathic thrombocytopenia purpura. His parents created the DAISY Foundation (DAISY is an acronym for diseases attacking the immune system) to recognize nurses for the exceptional care they provided their son during his illness.
Hospitals across the country have since adopted the program. To find out more about the program, including the list of partners, please go to daisyfoundation.org.